FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $500

CUSTOMER CARE

SIZING 

WHAT SIZE BRACELET DO YOU RECOMMEND?

Wrist measurement: 5.0in - 6.0in (12.7cm - 15.3cm) Standard Length
Wrist measurement: 6.0in - 6.75in (15.3cm - 17.8cm)
Long Length

 

JEWELRY CARE

Your Olivia Rüst jewelry pieces have a base metal of brass and are plated in 14k yellow gold or silver. To preserve your pieces we recommend you remove your plated jewelry while exercising, showering, bathing, or when applying perfumes and lotions. 

To clean your OR pieces use a soft cloth and gently wipe (do not buff) the surface. Please do not use polishing cloths, harsh chemicals, or jewelry cleaners as this can affect the finishing. 

OR is not responsible for the maintenance or improper care of your jewelry. All repairs are on a case by case basis.

 

RETURNS, EXCHANGES AND REFUNDS

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn, and in its original packaging. Sales items and gift cards are not eligible for return. 

To start a return or exchange, you can contact us at shop@oliviarust.com. If it is accepted, you will be responsible for shipping the item back to us at:  513 E. De La Guerra St. Santa Barbara, CA. 93103.  
Please note shipping costs are non-refundable, return and exchange shipping fees are buyers responsibility.

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return or exchange question at shop@oliviarust.com.

 

DOMESTIC SHIPPING

WHAT ARE YOUR SHIPPING RATES?

Standard shipping $9.90
Express shipping $40.00

 All domestic orders will be processed and shipped via UPS within 1-3 business days of order confirmation, unless otherwise indicated. If your order is a rush please contact us at shop@oliviarust.com and we will work to expedite it.

 

WHAT DOES IT MEAN IF A PRODUCT IS AVAILABLE FOR PRE-ORDER?

We offer the option to pre-order select products. These styles are in the early stages of production, so they will take about 1-2 months until they're ready to ship. For a more specific timeframe, please refer to an item's product page. 

 

INTERNATIONAL SHIPPING

WHAT ARE YOUR INTERNATIONAL SHIPPING RATES? 

Canada $25.00
Europe $40.00

 IMPORT & DUTY TAXES

International shipments may be subject to additional customs, duties, and fees, all of which are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.  

 

WHEN CAN I EXPECT MY INTERNATIONAL ORDER? 

Most all of our orders are shipped within 1-3 business days of order confirmation. Once your international order has been shipped, we estimate that you will receive your order within 3-8 days of its original ship date. International orders may experience delays caused by customs. These notification can be accessed through the tracking number provided in your shipping confirmation email. 

 

DO YOU SHIP TO INTERNATIONAL PO BOXES? 

Please note, DHL does not deliver to P.O. boxes, which means we currently do not ship to international P.O. boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address which could potentially delay your delivery.

 

CAN I EXPEDITE MY INTERNATIONAL ORDER? 

Right now we do not offer expedited international shipping.